Terms & Conditions
1. These terms and conditions govern the supply of goods by The Ruler Company Ltd, Brockley Combe, Backwell, BS48 3DF to all customers placing orders by whatever method including via Telephone, fax, Email or via our website and other distance selling method. Any reference below to ‘we’ or ‘our’ or ‘the Company’ refers to The Ruler Company Ltd as an incorporated business.
2. Prices, Delivery Charges and Payments
All prices are carriage paid for delivery by post or courier within mainland UK, when sent by standard delivery method and transit time. Special or timed delivery requirements may incur an additional charge. The company reserve the right to make additional charges for despatches to Northern Ireland and offshore UK. Shipments to other world addresses will incur carriage charges at cost.
Unless as follows, payment is due at the time the order is placed which must be received before the goods are despatched. Orders placed against a School or Local Authority order number or on an approved credit account will be supplied on our standard term of credit payment, which is - net payment by end of the month following the month of the invoice date.
3. Delivery and Title.
We will deliver the goods in accordance with your order, subject to our confirming the current price of any goods ordered and to the delivery address stated on your order or previously agreed. The customer is responsible for advising us of any shortage or damage within seven days of receipt, when we will, by agreement, replace or credit the items. In the event of the goods not being received within fourteen days of the date of despatch we will replace the goods at our cost. The Company cannot be held responsible for any loss, theft or damage to the goods after they have been received. Title in the goods will remain with The Ruler Company Ltd until payment if full is received.
4. Availability of Stock.
Whilst we plan to hold sufficient stock of standard items to meet anticipated orders, we may on occasions be unable to supply all or some of the goods ordered. In this event we may, at our discretion, refund the price paid for such goods, as soon as possible and in any case within fourteen days
5.Cancellations, Returns and Refunds.
Orders placed directly with us – that is NOT via our website or other distance selling system - may be cancelled at any time, at no cost, prior to despatch, with the exception of customised, printed or ‘special order’ items where cost incurred will be charged. Cancellation can be advised by telephone, fax, email or mail to the contact details shown on our website. If you wish to return goods which are not faulty nor incorrectly supplied you will be responsible for arranging return and the carriage charges. If you are returning goods which are faulty, or not as ordered, we will make arrangements for the collection of the goods and will meet the costs of return.
If the order is placed via our website or other distance selling system, cancellations, returns and refunds are governed by the Consumer Contract (Distance Selling) Regulations June 2014, which the Company adheres to. These state that from the time an order is placed up to until fourteen working days from the day after the goods are received, the consumer has the right to cancel the order and return the goods. A refund of the full purchase price including delivery charges will be made to the purchaser within fourteen days of receipt of the returned goods. In the case of non-standard items (custom, printed or special orders) a charge to cover costs will be made. Returned goods must be in their original condition – the costs of returning the goods are the responsibility of the purchaser, except in the case of returning goods which are faulty or not as ordered, when we will make arrangements for the collection of the goods and return to us. This does not affect your statutory rights.
6 Liability.
If you have advised us of a problem, we will either make good any shortage, or non-delivery: replace any goods that are damaged or defective; or refund the amount paid by you for the goods in question, in the time frame at 5 above
We will not be liable for any loss of profits, inconvenience, indirect or consequential loss or damage arising out of any problems and we shall have no liability to pay compensation other than any refund. This does not affect your statutory consumer rights.
7 .Force Majeure.
We shall not be held responsible for any failure or delay in supply or delivery or for any damage or deflect to goods caused by any event or circumstance beyond our reasonable control.
8. VAT
Where VAT is included in the price this is charged at the relevant rate prevailing at the time of despatch.
9. Complaints.
Our policy is to respond to any and all complaints within 48 hours. In the case of a complaint please provide as much information as possible including contact details.
10. Privacy Policy
Our full privacy policy is published separately.
The Ruler Company adheres to the General Data Protection Regulations 2018 (GDPR). Information about our customers remains confidential and is not provided to any third party, except for legitimate business reasons, which will be advised to you before any information is released. We do not have access to or retain any payment card details placed via our website or other purchase system, which are dealt with exclusively by our card processor using a fully secure encrypted web server. We are confirmed as compliant with the Payment Card Industry Data Security Standards (PCS DSS) through our payment card processor.
When placing an order, you will have the opportunity to advise and confirm if you wish to receive any future marketing or other information from us. Under the GDPR above, without this confirmation we will not send any such information to you, unless we have a pre-existing business relationship with you. In that case please advise if you do not want to continue to receive information from us.
We will retain your contact, order and our invoicing details on our system. However, you have the ‘right to be forgotten’ and should you wish to be removed from our records, we will delete your contact information from our records within 30 days of receiving your request unless we need to retain them for legitimate reasons. However, details of any transactions will be retained for the statutory time to comply with VAT and Taxation regulation.
11 General.
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. The contact between us shall be governed by and interpreted in accordance with English Law
